School Board of the City of Virginia Beach
Policy 7-11

COMMUNITY RELATIONS

Complaints from the Public

Generally
         All complaints regarding the school division or individuals employed by the School Board are to be directed to the principal of the school involved, the appropriate supervisor, or the Superintendent or his/her designee. Communications from the public shall receive official recognition only when submitted with signatures and places of residence. Generally, anonymous communications will not be considered.
The individual making such complaints will receive a courteous and prompt reply after an investigation has been made. The School Board shall be informed of such complaints when in the opinion of the Superintendent:

1. They indicate a need for change in School Board policy;

2. They seem to represent fairly widespread concern in the community;

3. They raise substantive questions about the adequacy of any phase of the educational program; or

4. They are of such magnitude as to cause undue damage to the image or reputation of the schools.

The Superintendent, as appropriate, will supply the School Board with a report of the investigation and will make recommendations for the School Board’s consideration.

Editor's Note

For challenged controversial materials see school board policy 7-12 following and any implementing regulations.

Adopted by School Board: October 20, 1992
Amended by School Board: May 9, 2006